Family violence often has long-term effects on the victims. Upon receiving your application, our social workers will assess your need for service according to actual circumstances before providing appropriate services or making referrals.

Anyone exposed to family violence should be aware of the safety of your own and children to take care of. Stay away from abusers to prevent further conflicts and violence. To formulate a plan on safe living for you and your family members, you can approach social workers from local Integrated Family Service Centres/Integrated Service Centres or Family and Child Protective Services Units. To stay in short-term accommodation and leave the abusive environment, you can reach the refuge centres for women and family crisis support centre at their 24-hour hotlines. Currently, Tsui Lam Centre accepts referrals and provides victims in varied circumstances with support service, including crisis assessment and assistance in carrying out safety plan. Persons in need may contact referral agencies for service application.

Registered social workers are responsible for case intake and follow-up in Tsui Lam Centre's "Support Programme for Victims of Family Violence". Other trained staffs and volunteers will be the support persons whose main tasks include accompanying the service users throughout the judicial process, managing daily life and providing objective information, such as assistance in police investigations, attending court hearings, applying community services and house rental. To protect personal interests and to allow our social workers to follow up cases more effectively, each delivery of service must receive prior confirmation from Tsui Lam Centre. Except home visits and home-based training, social workers and support persons are not normally expected to go to the users' accommodation. Besides, all support persons strictly comply with the principles of judicial fairness and privacy protection. They would destroy all documents containing users' personal data after each service.

Facilities in Tsui Lam Centre include Interview Room, Play Room, Child Visitation Room, Resource Corner, Home Corner, and Activity Room. Service users are welcome to visit us during our opening hours. Our service is territory-wide. Having established community partnerships, we set up various service locations in different communities. According to users' needs, convenient and safe location will be arranged for interviews and service plan implementation. For elderly and physically immobile persons, we could offer transportation.

Yes. We provide on-site support service from Monday to Sunday, 9:00am–9:00pm (including public holidays). You can make appointment as needed with our social workers.

Tsui Lam Centre only accepts cases referred by Integrated Family Service Centres/Integrated Services Centres of the Social Welfare Department or Non-governmental Organizations, Family and Child Protective Services Units of the Social Welfare Department, or other service units of the Department that provide case service (including Medical Social Services Units and Probation Offices). It takes 5 working days for general referral procedure and 2 working days for urgent referral procedure. When you are exposed to immediate danger of violence and need assistance from the police, you should keep calm. You may rest assured that the police will provide you with appropriate support.

We have prepared service pamphlets in different languages for ethnic minorities, including Hindi, Urdu, Vietnamese, Thai, and Indonesia. The pamphlets are available at Tsui Lam Centre and can be downloaded from our website. Some of our staff are ethnic minorities who speak Cantonese or English. They will provide translation service to our service users.

In general, Tsui Lam Centre refers children under 6 or with disabilities to Occasional Child Care Services in communities. Children aged 6 to 12 will be looked after by our staff or volunteers at designated locations. Services are free of charge (including expenses incurred in respect of Occasional Child Care Service, basic food and transportation for the children). Service recipients would be responsible for other unexpected expenses, such as personal emergency products and medical services).

Any person aged 18 or above, willing to devote time and attend continuing trainings, with ability to empathize, with positive thinking and non-judgmental attitude may apply as our volunteer. Interested parties please submit their application forms together with a photograph to Tsui Lam Centre. Registered volunteers must complete our Basic and Advanced Trainings before delivering services.